Shipping & Delivery
DELIVERY
We partnered with Gdex as our courier provider as they are the most trusted delivery providers locally and internationally.
Established in 1997, GD Express (GDEX) has grown steadily spanning over 150 stations in Malaysia and Singapore. GDEX is listed on the Main Board of Bursa Malaysia with 2 main operating segments, namely, Express Delivery and Logistics.
You can track your order directly on their website here; https://www.gdexpress.com/malaysia/e-tracking
Penisular Malaysia
- RM 15 for orders under RM45
- FREE Delivery for orders above RM45
East Malaysia
- RM 25 for orders under RM80
- FREE Delivery for orders above RM80
DELIVERY INSTRUCTIONS
We want to make sure that your Simbae gift pack arrives safe and sound, so there are a few delivery requests we can’t commit to:
- Leaving parcels over fences.
- Leaving parcels on doorsteps.
- Putting parcels through windows.
- Leaving parcels in bins/bin cupboards or wheelie bins.
- Leaving parcels exposed to the elements.
Please note that Simbae cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
RETURNS & EXCHANGES
Simbae will be happy to assist you with any questions regarding your order, including returns, exchanges, and shipping. All inquiries should be directed to support@simbae.com. Please state your order reference number as well as your contact details in your email.
RETURNS POLICY
In this instance, please notify us of your intent to return the goods in writing, or by email to support@simbae.com.Please note that the items/ goods purchased must be unused and in a perfect resalable condition, accompanied by a valid order reference. Once the 7 day period has passed we have the right to refuse exchanges of any unwanted items. Should you experience any issues with your order, please contact our Customer Service team via email.
FAULTY / DAMAGED GOODS
If for any reason the goods you receive are faulty or damaged in any way please contact our Customer Service team via email at support@simbae.com. Should a replacement not be required please notify us and we will issue a credit in terms of loyalty points, rewards, coupons or gift cards. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Shipping & Delivery
DELIVERY
We partnered with Gdex as our courier provider as they are the most trusted delivery providers locally and internationally.
Established in 1997, GD Express (GDEX) has grown steadily spanning over 150 stations in Malaysia and Singapore. GDEX is listed on the Main Board of Bursa Malaysia with 2 main operating segments, namely, Express Delivery and Logistics.
You can track your order directly on their website here; https://www.gdexpress.com/malaysia/e-tracking
Penisular Malaysia
- RM 15 for orders under RM45
- FREE Delivery for orders above RM45
East Malaysia
- RM 25 for orders under RM80
- FREE Delivery for orders above RM80
DELIVERY INSTRUCTIONS
We want to make sure that your Simbae gift pack arrives safe and sound, so there are a few delivery requests we can’t commit to:
- Leaving parcels over fences.
- Leaving parcels on doorsteps.
- Putting parcels through windows.
- Leaving parcels in bins/bin cupboards or wheelie bins.
- Leaving parcels exposed to the elements.
Please note that Simbae cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
RETURNS & EXCHANGES
Simbae will be happy to assist you with any questions regarding your order, including returns, exchanges, and shipping. All inquiries should be directed to support@simbae.com. Please state your order reference number as well as your contact details in your email.
RETURNS POLICY
In this instance, please notify us of your intent to return the goods in writing, or by email to support@simbae.com.Please note that the items/ goods purchased must be unused and in a perfect resalable condition, accompanied by a valid order reference. Once the 7 day period has passed we have the right to refuse exchanges of any unwanted items. Should you experience any issues with your order, please contact our Customer Service team via email.
FAULTY / DAMAGED GOODS
If for any reason the goods you receive are faulty or damaged in any way please contact our Customer Service team via email at support@simbae.com. Should a replacement not be required please notify us and we will issue a credit in terms of loyalty points, rewards, coupons or gift cards. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.